Apriva - BackOffice™

Apriva BackOffice is a web-based application enabling you to add, modify, or delete Customers, Terminals and Applications.

Apriva BackOffice Features
We make it Look easy

Account Setup/Search. This feature enables you to easily locate your customer/company via a search agent.

Your Account. This feature enables you to view your own data in addition to add, modify, and remove data from your own account.

Full Device List. This feature enables you to view a list of all devices that are currently assigned to you or your customers.

Back Office User List. This feature enables you to add a new user to the Back Office User List or update the data on users currently on the list.

Login This feature enables you to login to a selected customer’s account as a guest.

Customers. This feature enables you to add new customers, modify existing customers, remove customers and restore previously remove customers.

Deleted Accounts Report. This feature will enable you to view any deleted customer account within 90 days of the deletion.

Applications. This feature enables you to add or remove applications from a customer’s account.

Profile. This feature enables you to limit the devices, network and processors you assign to each of your merchant account(s).

Merchants. This feature enables you to add a new merchant. This procedure is performed after adding a new customer and Applications and before adding Devices and Terminals.

Devices. This feature enables you load new devices, modify existing devices and delete devices.

Device Transaction Report. This feature will allow you to query for the open batch activity for a specific device, without login into customers account. Utilize this tool to assist with problem resolution.

Deactivated Device Report. This feature will enable you to view any deactivations that have occurred within 90 days of deactivation.

Terminals. This feature enables you to add new terminals, modify existing terminals and remove terminals.

Contact. This feature enables you to add merchant contact information as well as download identifier(s) also known as a Site ID or a Bank Marker Codes.

Notes. This feature enables you to create notes in your BackOffice. Utilize this feature for general notating, tracking issues, billing inquiries and all other Customer Care/Merchant notations you may need for future reference